Last Updated: March 16, 2026

Return, Replacement & Refund Policy – JN Blinds®

At JN Blinds®, we take pride in delivering high-quality window blinds crafted with precision. As most of our products are made-to-measure, our policies are designed to ensure fairness, clarity, and transparency for our customers.

1. Standard Products (Ready-Made Blinds)

We offer a 7-day return policy for standard (non-customized) products.

Eligibility:

• Return request must be raised within 7 days of delivery
• Applicable for any valid reason

Conditions:

• Product must be unused, uninstalled, and in original condition
• Must include original packaging, accessories, and invoice

Returns will not be accepted if:

• Product shows signs of usage
• Damaged due to mishandling
• Packaging is missing or tampered

2. Customized Products (Made-to-Measure Blinds)

Since all customized blinds are made specifically as per your requirements, returns are not accepted, except under the following conditions:

Eligible Cases for Replacement Only:

• Manufacturing Defect: Product has a functional issue or defect on arrival
• Damaged Product: Must be reported within 48 hours of delivery
• Wrong Product Delivered: Incorrect size, fabric, or mechanism sent (report within 48 hours)
• Major Size Variation: If delivered size significantly differs from order specifications

3. Important Note for Customized Orders

• Slight variation in color, texture, or finish may occur due to screen differences and fabric batches
• Minor size tolerances (±3-5 mm) are considered acceptable

These are not eligible for return/replacement.

4. Warranty Policy

At JN Blinds®, product performance depends heavily on correct installation and usage.

• We cover manufacturing defects at the time of delivery only
• No fixed-term warranty is provided

Warranty does not cover:

• Improper installation
• Mishandling or misuse
• Wear & tear over time
• Environmental damage (dust, moisture, sunlight fading, etc.)

5. Conditions Where Returns/Claims Will Be Rejected

• Product is used, installed, or altered
• Damage caused during installation
• Incorrect measurements provided by customer
• Damage due to external factors (weather, force, accidents)

6. Return & Verification Process

Step 1: Raise Request

• Contact us within 7 days (standard products)
• Contact us within 48 hours (custom product issues)

Step 2: Share Proof

Provide clear photos/videos showing the issue

Step 3: Approval

Our team will verify and approve eligible requests

Step 4: Pickup / Return

Approved returns will be arranged by our team (or guided)

Step 5: Final Inspection

Product will be inspected after return

⚠️ If the product is found used or damaged:

• Return will be rejected
• Customer must bear both-side shipping charges

7. Rework Policy (For Customized Orders)

We support customers in case of measurement errors:

• Size Reduction: Possible and free of cost (rework only). Customer pays shipping to our facility
• Size Increase: Not possible in most cases and will be treated as a new order

8. Cancellation Policy

Standard Products:

• Can be cancelled before dispatch for full refund

Customized Products:

• Before Production: 100% refund
• After Production Starts: Cancellation charges applicable (up to 100%) based on work completed

9. Refund Policy

• Refunds are processed within 48–72 hours after approval
• Amount reflects in 3–7 business days (depending on bank/payment mode)

Refund Includes:

• Product amount (as per eligibility)

Shipping Charges:

• If paid separately → refundable
• Free shipping orders → no extra shipping refund